MEEST INTERNATIONAL is a team of professionals who create advanced cross-border solutions and delivery automation tools for foreign e-commerce platforms. Meest International works with partners and clients in more than 70 countries all over the world.
We are now consolidating our local presence in the Czech Republic & Slovakia and currently looking for an IT Support Engineer to provide technical support for IT systems integration and assist users with requests related to the day-to-day operation of these systems. This role combines technical expertise with communication and customer service skills for both internal and external clients. The agent supports implementation processes, ensures the continuity of IT services, and monitors the correct functioning of integrations between systems.
The agent will be specifically responsible for supporting the integration process between the Meest platform and the systems of business clients and local integrators. A critical aspect of the role includes the ongoing handling of the integration ticket queue and active resolution of issues. Advanced knowledge of REST API is essential for this position.
Responsibilities
- Handling HelpDesk tickets related to errors, incidents, and inquiries concerning system integrations.
- Analyzing and diagnosing technical issues reported by end-users.
- Collaborating with development teams, business analysts, and external vendors to promptly resolve problems.
- Providing technical support during the implementation of new systems and integration solutions.
- Supporting the integration of the Meest platform with external business clients and local integrators.
- Managing and maintaining the integration request queue, ensuring timely and effective resolution.
- Creating and updating technical documentation and user manuals.
- Proposing improvements in automation and optimization of integration processes.
- Maintaining a high level of service quality and user satisfaction.
Requirements
- currently enrolled in IT, technical or related fields.
- Experience in HelpDesk or IT technical support environments.
- Advanced knowledge of REST API and practical experience in working with API-based integrations.
- Ability to analyze logs and familiarity with monitoring and diagnostic tools.
- Strong communication skills, teamwork, and problem-solving abilities.
- Good command of English (spoken and written).
- Native proficiency in Czech or Slovak, with the ability to understand both languages.
- Experience with tools such as Jira, Confluence, ServiceNow will be a plus.
- Experience working in an international environment.
- Possibility to work from our Bratislava or Prague office.
What we offer
- Market salary + remuneration
- Employment contract
- Hybrid work mode
- Opportunities for professional development and participation in technical training
- Cooperation with a fast-growing international logistics company
- Benefits package
If you believe this opportunity aligns perfectly with your skills and aspirations, we would be delighted to hear from you! Please feel free to reach out to us at HR_MI@meest.com, and let’s start the conversation about how you can become an integral part of our dynamic team.